For an Italian multinational company, I'm looking for a Retail CRM specialist reports to the IT Channels Retail Experience Manager.
The candidate, inserted in the IT area and in the Global Business Applications division, will report to the IT Channels Retail Experience Manager and will be an active and strategic part of the ambitious Digital Transformation project that is affecting the company globally.
With a view to standardization at the Corporate level,
- he/she will take part in projects to select and implement Software dedicated to the Retail and Contact Center world, able to manage all the processes involving the channels and the final customer, tracing his experience from the first contact up to the post sales phase and ensuring the correct management of all data that concern him.
- he/she will be an active part in projects from the design phase to the delivery and subsequent roll out in different countries; will participate in technological choices to identify the best solutions with respect to market standards.
- he/she will interface with all his colleagues in the IT area and all Amplifon countries worldwide and will work closely with the Retail network and the Marketing & Sales departments. He/she will also interact both with the SW Providers and System Integrators.
Degree and technical/functional background
He/she has preferably acquired an experience of about 3/5 years in the delivery of complex IT projects focused on the analysis and management of the Customer Base, operating in advanced and multi-country contexts.
He/she comes from multinational companies with an important retail network and a strong orientation to the Customer Experience management or from a consulting company where he/she participated in projects of implementation, customization or migration of the latest generation of CRM Software.
Fluent English is required.
Knowledge of Salesforce, and/or other SaaS CRM and Contact Center solution are mandatory.
Milan, availability to travel worldwide (30%) is required