Collegamento...

W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9vbgl2zxitamftzxmvanbnl29mzmljzs1izy1pbwfnzs5qcgcixv0
W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9vbgl2zxitamftzxmvanbnl29mzmljzs1izy1pbwfnzs5qcgcixv0

Process Manager

Luogo: New Hampshire, USA
Stipendio: Negotiable
Postato: giorni 16 fa
Tipologia di contratto: Permanent
Industria: Change Management
Nome del contatto: Mary David Miller
Contatto email: MaryDavid.Miller@ojassociates.com

Process Manager

This candidate will design and drive improvements to the processes of Service Management that result in improved system stability and availability, increased execution quality and reduced errors. This role is responsible for the overall success of the processes. This includes monitoring the processes for effectiveness and efficiency, developing and implementing continuous process improvement activities, and ensuring their adherence.

  • Define and implement the mission and objectives of the processes.
  • Define standards and Key Performance Indicators (KPIs) to monitor and measure effectiveness; develop and manage action plans to continuously improve KPIs.
  • Develop and manage all process documentation including user and training guides.
  • Provide training on the process.
  • Identify and prioritize requirements and enhancements for all tools supporting the processes.
  • Ensure processes adhere to the IT Compliance & Controls Assurance program.
  • Host regularly scheduled process review meetings.

I lavori simili