Collegamento...

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Operations Lead - Contact / Call Center

Titolo: Operations Lead - Contact / Call Center
Tipologia di contratto: Permanent
Luogo: Hong Kong, Hong Kong
Industria:
Stipendio: Competitive
Arbitro: 235171_1568965009
Nome del contatto: Evgeny Volyanik
Contatto email: Evgeny.Volyanik@ojassociates.com
Lavoro pubblicato: circa 1 mese fa

Descrizione del lavoro

One of the leading Financial Services organizations is currently looking to onshore part of its regional contact centers back to Hong Kong.

Objective:

The onshored contact center will be responsible for customer support of a flagship digital application of the company. The idea is to increase customer satisfaction and speed of reaction to all tickets through the centralized contact center.

Who are we looking for:

We are looking for a seasoned Customer Care Specialist with experience running a huge multilingual regional contact center in Asia, who will be able to start the contact center from the ground up. Ideally, we need someone who has a good understanding of existing contact center technology solutions, chatbot options, processes, etc.

What you will do:

You will be solemnly responsible for setting up the contact center, hiring the team and then running it later as soon as it turns BAU.