Forecasting and MI Analyst (12 month FTC)

Titolo: Forecasting and MI Analyst (12 month FTC)
Tipologia di contratto: Fixed Term
Luogo: Leeds, West Yorkshire
Stipendio: £25000 - £30000 per annum
Job list.duration: 1 year
Arbitro: 3476583_1562663665
Nome del contatto: Katie Williams
Contatto email:
Lavoro pubblicato: mesi 11 fa

Descrizione del lavoro

I am currently recruiting for a Forecasting and MI Analyst to join an Insurance Client based in Leeds. The role is an initial 12 month FTC with a high likelihood the role will go permanent at the end of the 12 months. The role will focus on re-developing resource planning for the telephony operations of the business and designing the MI capabilities to monitor achievement of customer experience at optimal efficiency.

Key Experience

  • Proven experience in effective resource planning
  • In-depth understanding of manual forecasting methods and formulas
  • Knowledge of contact centre telephony technologies
  • Strong analytical and problem solving skills
  • An excellent communicator able to champion the needs of the customer service team
  • Expert skills in MS Excel for modelling and scenario planning and other reporting tools
  • Deep understanding of the key customer service metrics