Group Operations - Customer Complaints (Manager)

A major insurance brand is offering a chance to join a really nice local team, with long-term security, training & development and opportunities to move within the business.

The role requires experience of attending to complex and high-profile complaints from various bodies including social media, management and regulatory bodies.

- Work with stakeholders in investigating and managing complaints

- Interview and coach junior staff with internal systems

- Represent the customer to the business in finding the root cause to improve processes

Insurance experience preferred but not necessary. If you feel you meet the criteria above and wold like to discuss please send your CV today.