Collegamento...

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CRM Manager - Digital Channels

Titolo: CRM Manager - Digital Channels
Tipologia di contratto: Permanent
Luogo: Milano, Milano (provincia)
Industria:
Stipendio: Negotiable
Arbitro: 1047603_1594108874
Nome del contatto: Jamila Pompei
Contatto email: Jamila.Pompei@ojassociates.com
Lavoro pubblicato: mesi 3 fa

Descrizione del lavoro

For a player in the global insurance industry, i'm looking for a CRM Manager with at least 10 years' experience working in the insurance industry or in consultancy dealing with insurance related projects, being part of the experience acquired in international environment. He/she reports to the Group head of Digital Channels.

Job Description:*

The CRM Manager will work in the CRM Center of Excellence that aims to further develop CRM ecosystem ensuring convergence, leveraging on global standards through collaboration with the entities within the Group. CRM CoE supports the business units in identification of the business needs, capabilities, gaps, and IT requirements, partner's selection. It ensures fast to market delivery and the adoption of the preferred solutions.

Main Tasks:*

The CRM manager will work together with the Central CRM CoE team and the Business Units on:

· Identification of the business needs, capabilities, gaps, and IT requirements on the selected markets

· Manage and deliver the CRM projects on the selected markets

· Measure project performance based on the Key Performance Indicators

· Support the markets to select the partners in the scope of CRM

· Share assets, best practices & knowledge within the CRM Community

· Support the CRM CoE Advisory board

· Support the CRM CoE on central partners management

· Preparing and delivering project management documents and presentations

Requirements:*

Excellent educational background, preferably in the fields of business management

At least 10 years' experience working in the insurance industry or in consultancy dealing with insurance related projects, being part of the experience acquired in international environment

Experience in CRM market solutions (e.g. Salesforce, MSDynamics, etc)

Experience in management of cross-cultural and remote teams

Proficiency on digital technologies and trends

Interest and passion for innovation and disruptive technologies

Excellent verbal and written communication skills in English

Skills

Strong leadership, teamwork and people management skills

Solid organizational skills including attention to detail and multi-tasking

Capacity to influence stakeholders using business acumen

CRM products expertise (e.g. Salesforce, MSDynamics, etc)

Project and program Management including business case creation and cost - benefit analysis

Solid verbal, written, presentation and interpersonal communication skills

Business process optimization

Applied knowledge of enterprise architecture and application integration, and an understanding of integration considerations such as process orchestration, customer data integration and master data management

A good understanding of database fundamentals, Agile methodologies, Software and web development methodologies

Notes/Preferences

Frequent travel abroad are possible